JOB TITLE: 2nd/3rd Line Support
LOCATION: Oxford
SALARY: £30,000 to £35,000 dependent on skills and experience.

ALTERNATIVE JOB TITLES: 2nd Line IT Support Technician, 3rd Line Support, IT Helpdesk, Helpdesk Support Technician, IT Helpdesk, Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, Desktop Support Technician, 2nd Line Support Engineer, IT Support Engineer, 3rd Line Support Technician

The COMPANY
Our client has a network of local IT support offices staffed by experienced business and technical specialists. They provide a proactive and bespoke service, including a mixture of onsite visits and unlimited helpdesk support, designed to offer SME businesses the appropriate level of back-up that is required. Above all they appreciate the importance of a functioning IT system to a Client and their friendly "can-do" attitude has won them a deserved reputation for the quality of both their service and, their most important element, staff.

The ROLE
This is a challenging role that will excite the successful candidate. You will be embedded on a Client's site, meaning that you will be our Client's face within one of their key customers who are undergoing a complete overhaul of their IT infrastructure;

The CANDIDATE
Our client is looking for an exceptional applicant with the following experience:

*A proven track record in 2nd/3rd line IT support.
*Good knowledge of Microsoft Exchange/server administration.
*Ability to provide effective technical support via telephone, remote access software and in person.
*Experience of providing technical training to users.
*Sound questioning and troubleshooting skills.
*Server Virtualisation knowledge.
*MCP Qualifications.
*Excellent communication skills with real customer focus.

Above all they require a real team player with a wide skillset who is committed to providing excellent service.

This role is commutable from:
Oxford
Kidlington
Bicester
Wheatley
Thame
Kennington
Abingdon
Didcot
Faringdon
Witney
Eynsham
Chipping Norton
Banbury



Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician.