2nd Line IT Support - Schools
Our client is a multi-Academy Trust with three schools over four sites in Cambridgeshire. The schools specialise in supporting pupils who are experiencing difficulty with, or have been excluded from, mainstream education.
The Academy are looking for an IT Technician for a three month period. The successful 2nd Line Support Technician will be required to:
*To ensure that pro-actively all schools across the Trust are supported with their network, equipment and management information systems.
*To provide assistance, advice and support across the Trust.
*To liaise with external suppliers.
*To configure new workstations and peripherals and to maintain the security of network domains.
*To assist in the development, reporting, analysis and maintenance of the Trust's Management Information System (MIS), its websites, its intranet and it's MLE.
*Maintain systems that manage user profiles, files and print services, e-mail and the monitoring of Internet use.
*To maintain a system for local and virtual network users to report ICT problems and ensure prompt resolution.
*Provide support on a number of data systems across the Trust.
Our client is looking for a 2nd Line IT Support applicant with the following experience:
*Experience in a 1st/2nd line IT Support role.
*Experience in a school or college environment is preferred although not essential.
*Microsoft desktop operating systems, applications as well as Apple Mac Desktop, Server knowledge and experience.
*Knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user.
*Mobile devices experience including iPhone/Android/iPad
*Experience and up to date knowledge of server systems management including Storage Area Networks (SAN), Local & Wide area networks (LAN & WAN), Virtual LAN and network virtualisation, Exchange, SQL, Windows (including active directory) and Apple OS X solutions.
*Knowledge and understanding of networking switches, routers, hubs, servers, cables, racks, firewalls, Voice over Internet Protocol (VoIP) communication and wireless network management (e.g. Aerohive or similar systems).
*Desirable, although not essential, qualifications include Citrix CCA, Apple MAC (Mac OS X Certifications), HP Networking exposure, and ITIL based methodologies.
This role is commutable from:
ALTERNATIVE JOB TITLES: IT Helpdesk, 1st Line Support, 2nd Line Support, IT Support, Help Desk Technician, Helpdesk Support, Helpdesk Analyst, First Line Support, Second Line Support
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.