IT Service Desk Manager
Our client is a well-established not for profit trust who for over a century have been helping provide the disadvantaged in Lincolnshire a better life. As a result of their company culture and continually striving for excellence they are now one of the UK's largest organisations in their field employing over 4000 people. This has been achieved by maintaining a people centric approach, treating both their customers and staff with respect.
We are proud to be an integral part of our client's growth plans over the coming years.
The IT Service Desk Manager will be required to:
*Manage the IT support team and be responsible for the day-to-day delivery of IT support services.
*Support all internal staff in multiple sites.
*Monitor and report on IT service performance.
*Responsible for the performance management and development of the team.
*Implement service standards, developing common systems and processes.
*Ensure that for users the IT support function is efficient, effective and adapts to changing circumstance.
*33 days holiday + pension + Life Assurance.
Our client is looking for a strong Technical Desktop Support Manager with the following skills and experience:
*Experience of managing an IT support team.
*Excellent knowledge of Windows Desktop, Citrix, Active Directory, DNS, Networks and Group Policy, and cloud-based technologies including SaaS and IaaS.
*Experience of using an IT Service Management system to manage, allocate and monitor support tasks.
*Experience of using and configuring ManageEngine would be a distinct advantage, although not essential.
*Knowledge and experience of Service Level Agreements, KPI creation and performance management, and asset management processes.
*Experience of managing and working with a variety of third-party contractors and IT suppliers.
*Knowledge and experience of IT infrastructure management.
*Ability to troubleshoot a multitude of hardware and software problems and to learn and adapt to new technologies.
*IT-related qualification and 5 GCSEs at C grade or above, including Maths and English.
ALTERNATIVE TITLES: IT Service Desk Manager, Technical Desktop Support Manager, IT Group Services Manager, Service Desk Manager, IT Operations Manager, IT Manager.
This role is commutable from:
Newark On Trent
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
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