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2nd Line IT Support Technician
SALARY: £17,000 - £29,000
CONTRACT TYPE: Permanent
MUST HAVES: Previous experience on a helpdesk as a 2nd line Support Engineer.
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team
The successful IT Support Technician will be required to:
*Receive, prioritise, document and actively resolve end user help requests across the full range of IT systems and services.
*Troubleshoot issues in a timely, efficient and accurate manner keeping the end user notified of current progress.
*Maintain consistent, accurate and up-to-date call logging with end user notification a key aspect.
*Manage escalated calls including those to third parties ensuring they are resolved to the end users satisfaction
*The Clients range from 10 to 250 users and use the very best technologies.
Our client is looking for a strong IT Support Technicians applicant with the following experience:
*MS qualification highly desirable
*You will already know about MS-Exchange, MS Server, anti-virus products, backup exec, firewalls and network trouble-shooting.
*2+yrs experience of multiple exposure to many different environments and platforms
*Possess drive, character, good attitude, energy and talent
*Previous experience of working in a similar support environment is essential, as is experience of Microsoft technologies, hardware and Software installation, and network exposure.
*Excellent communication skills.
ALTERNATIVE JOB TITLES: Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician.
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