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Customer Service Advisor
Are you a problem solver, who likes to work in a high pace environment?
JOB TITLE: Customer Service Advisor
SALARY: £17,000 - £19,000
CONTRACT TYPE: Permanent
HOURS: 08:30 - 17:00 or 0900 - 1730
Our Northamptonshire-based client is a very well established and sizeable major manufacturer of packaging products. Their turnover is £82m and have four sites in the UK with 550 accounts.
The successful Customer Services candidate will be required to do the following:
*To establish and maintain solid working relationships with Customers by understanding their specific needs, in terms of packaging solutions, through daily telephone contact, email and customer site visits with the Key Account Managers.
*You will need to establish a professional relationship with some very important clients.
*Book orders by agreed lead times, telephone calls, all aspects of complaints, new enquiries, stock control and forecasting, product sample requests, dealing with artwork, and all associated paperwork.
*Liaise with the departments of Planning, Productions, Sales, Graphics, structural and technical management.
*There will be an induction and training programme.
Our client is looking for strong Customer service applicants with the following experience:
*Previously worked in a high paced customer service environment.
*Confident, assertive, problem solving skills, excellent communication skills, reliable and professional.
*Structured organised approach to work with an ability to prioritise.
*Good PC skills.
ALTERNATIVE JOB TITLES: Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator.
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