JOB TITLE: 3rd Line/ IT Helpdesk Supervisor
LOCATION: Bristol
SALARY: £30-32K

The COMPANY
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it is fully outsourced IT support or supplementary help for an in-house team

The ROLE
In addition to;
*Resolving back up issues
*Basic Server admin
*Supporting firewalls
*Dealing with Server Virtualisation
*365 troubleshooting

The successful IT Helpdesk Team Leader will be required to:
*Manage team calls, ensuring that they are distributed, and assigned evenly across the team and with appropriate team members
*Ensure all call logs are updated and have the appropriate level of details
*Recognise when calls need escalating, liaising with the appropriate member of the team
*Collate and report on helpdesk activity and issues, and present at weekly and monthly team meetings
*Take appropriate action for call activity gaps in 'techdocs' to ensure that sufficient information is available to the helpdesk team
*Team supervision, motivation and development, Complete return to work meetings, PDR's and 1-2-1 meetings with team members
*Building the internal knowledge base by identifying root cause analysis and recurring issue

The CANDIDATE
Our client is looking for a strong IT Helpdesk Supervisors applicant with the following experience:
*Microsoft operating systems (and server)
*Microsoft Exchange administration
*TCP/IP
*Network trouble-shooting
*Firewalls (preferably WatchGuard)
*Antivirus (preferably Sophos)
*Backup (preferably backup exec)
*Can you build a PC?
*Previous experience of managing a small, technical team would be advantageous
*Commercial awareness, has a sense for the business 'cost' of a problem

ALTERNATIVE JOB TITLES: Helpdesk Manager, IT Manager, Operations Manager, 1st Line Support Manager, 2nd Line Support Manager, Helpdesk Supervisor, 3rd Line IT, IT Helpdesk Team Leader

This role is commutable from:
Bristol
Bath
Chippenham
Portishead
Weston Super Mare
Yate
Trowbridge
Clevedon
Long Ashton
Keynsham
Pucklechurch
Avonmouth
Portishead
Nailsea
Yatton
Chipping Sodbury
Dursley


Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Helpdesk Manager, IT Manager, Operations Manager, 1st Line Support Manager, 2nd Line Support Manager, Helpdesk Supervisor.
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