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1st Line Support/ IT Helpdesk

Reference: AT - 3290 - To
Salary: £18000 - £21000
Job Location: Peterborough, Cambridgeshire
Job Type: Permanent
Posted: Monday, 23rd January 2017
JOB TITLE: 1st Line Support/ IT Helpdesk
ALTERNATIVE JOB TITLES: Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician

LOCATION: Peterborough
SALARY: c. £18K-£21K - depending on experience

Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it is fully outsourced IT support or supplementary help for an in-house team

The 1st Line Helpdesk Advisor role is very much an entry level position. If you are the type of person who will be happy to do this role for the next ten years you are not right for my Client, however, if you relish a challenge and have the desire to progress your career then this is an excellent opportunity. As a 1st Line Support operative you will be the first point of contact for approx. 80 diverse SME's all with different systems and challenges. You will be responsible for logging, managing and resolving a wide variety of issues as part of our helpdesk team.

Our client is looking for a dynamic and ambitious person who is determined to forge a career within IT. You will possess the following skill set;

*A passion for IT
*Good level of education
*Excellent telephone manner
*A knowledge of servers would be advantageous
*Some experience in an Office environment

This role is commutable from:
Deeping St James

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Helpdesk Manager, IT Manager, Operations Manager, 1st Line Support Manager, 2nd Line Support Manager, Helpdesk Supervisor.

Contact Information
Name : Andrew Townsin
Email : andrew@manajobs.co.uk
Phone : 01572 821 985

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