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IT Field Service Engineer
JOB SUMMARY: To operate as the IT Manager for 10 to 15 clients, delivering technical support and fixes, alongside planning and implementing the optimum use of technology for their business.
To deliver the service and build relationships in a manner that secures the client and drives the use of further clients products and services.
LOCATION: High Wycombe
SALARY: £34,000 - £38,000pa + car and package
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team
The successful candidate will be required to:
*Be the IT Manager for a portfolio of Clients
*Visit a different client for site every day and communicating with people there all day long to identify their current and future IT issues and fix them!
*Provide immediate support on-site when IT goes wrong (from printers to virtual servers)
*Create, update and review IT roadmaps, IT budgets, Tech Docs and Visit reporting constantly
*Manage projects from proposal writing to sign-off and technical handover to the Helpdesk and Client Users
*Spend a few days a month in the Office - supporting the helpdesk, and planning your longer-term client support activity.
*Thorough questioning, researching and listening, develop a detailed insight into the clients' up-to-date businesses and hold regular client meetings and on-going intelligence gathering
*Write persuasive, business cases and professional proposals to support your recommendations
Our client is looking for strong applicants with the following experience:
*12 months minimum in field technical support role
*6 years minimum in IT support role
*Minimum of four MCP's
*Veeam trained / qualified
*Hyper V trained /qualified
*Citrix trained / qualified
*Significant experience of installing, managing, troubleshooting
oBackup and AV
*Evidence of the following competencies
oPreparing proposals / written documents / plans
oInfluencing all levels in a client
oLeading client relationships and managing review meetings
ALTERNATIVE JOB TITLES:
Technical Consultant, Field Engineer - IT Service Engineer , Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Construction, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
This particular role includes people with experience in: Technical Consultant, Field Engineer - IT Service Engineer, Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer
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