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IT Field Service/Consultant
ALTERNATIVE JOB TITLES: Technical Consultant, Field Engineer - IT Service Engineer , Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer
LOCATION: High Wycombe
SALARY: £38-£48,000 Depending on Experience + car + Package
Our client has a network of local IT support offices staffed by experienced business and technical specialists. They provide a proactive and bespoke service, including a mixture of onsite visits and unlimited helpdesk support, designed to offer SME businesses the appropriate level of back-up that is required. Above all they appreciate the importance of a functioning IT system to a Client and their friendly "can-do" attitude has won them a deserved reputation for the quality of both their service and, their most important element, staff.
The successful IT Field Service Engineer will be required to:
*Operate as the IT Manager for 10 to 15 clients.
*Carry out preventative checks and maintenance to ensure optimum performance of the clients systems.
*Deliver fixes to priority issues that cannot be resolved by the Helpdesk during on- site visits.
*Create and review an IT roadmap for each client that provides an overview of future activity.
*Manage quarterly review meetings with all clients
*Build trusted relationships with clients.
*Present the value of additional products, services and days on-site as part review meetings, contract day meetings and using the roadmap where appropriate.
*Offer advice to Clients regarding any beneficial/necessary upgrades as required.
Our client is looking for a strong IT Field Service Engineer applicant with the following experience:
*Excellent Client skills.
*Previous field support/service experience.
*Microsoft Certified Professional.
*Server Virtualization experience.
*Knowledge of a wide range of packages (VMWare, Veeam, Hyper V, Citrix, Cisco, etc.)
*Configure and support SAN's.
*Advanced troubleshooting of Microsoft server hardware and software including Exchange
*Firewalls, Antivirus and Backup expertise
*Comprehensive networking skills
*Business case / proposal preparation and report writing
*Managing a client meeting
*Able to define an IT strategy / plan for a client
This is a very team orientated environment therefore our Client believes that you should be within comfortable travelling distance of the Office - the role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Field Engineer - IT Service Engineer , Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer.
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