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Desktop Support Analyst
LOCATION: Milton Keynes
SALARY: £22,000 to £27,000 dependent on skills and experience.
Our client has a network of local IT support offices staffed by experienced business and technical specialists. They provide a proactive and bespoke service, including a mixture of onsite visits and unlimited helpdesk support.
This is a challenging role that will excite the successful candidate. You will be embedded on a Client's site, meaning that you will be our Client's face within one of their key customers. The successful candidate will be required to do the following:
*Taking calls and direct requests from users spread across the clients multiple sites.
*Logging calls into a helpdesk system to ensure the tracking and prioritisation of issues.
*Resolving helpdesk calls to a 1st and 2nd line support level
*Creating and updating information and documentation for the clients systems.
*Involvement in key IT projects delivered on behalf of the client.
*Providing professional remote support over the telephone and via remote control tools to other locations.
*Escalating issues and problems to the onsite Infrastructure Manager for resolution.
*Managing expectations of the end users.
*Attending regular IT meetings with the client.
*Ensuring all Technical documentation is up to date and accurate.
*Actively participating in self-development.
Our client is looking for an exceptional applicant with the following experience:
*3+ years' experience of 1st / 2nd line desktop support
*Experience in supporting high profile users
*Extensive knowledge and experience in Windows Operating Systems
*Knowledge and experience of Microsoft Server Operating Systems
*Microsoft Exchange administration
*Firewalls (preferably Watchguard)
*Antivirus (preferably Kespersky)
*Ability to build and deploy new machines
*A real attention to detail when resolving issues
*Having a smart and professional appearance at all times.
*Excellent communication skills with real customer focus.
ALTERNATIVE JOB TITLES: 2nd Line IT Support Technician, 1st Line Support, IT Helpdesk, Helpdesk Support Technician, IT Helpdesk, Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, Desktop Support Technician, 2nd Line Support Engineer, IT Support Engineer, Desktop Analyst, 1st Line Support Technician
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician.
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