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JOB SUMMARY: To be in charge of a branch of an IT support team including helpdesk staff, Field Service Technicians and an Administrator
SALARY: up to £40,000 + benefits + car
CONTRACT TYPE: Permanent
MUST HAVES: Previous managerial experience within an IT environment with strong client management, new business and motivational skills.
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team
This role is mission critical and will combine your strong Client Management, and Motivational skills. The successful Operations Manager will be required to:
*Manage four Technical Consultants, two IT Helpdesk staff, and an administrator with responsibility for their career development and support.
*Full P&L responsibilities for the office.
*Manage the retention and growth of existing clients.
*Ensure that services are delivered to company and client requirements.
*Ensure that the helpdesk service meets quality and process standards.
*Build a trusted relationships with key identified stakeholders within major accounts.
*Conduct review meetings with key clients.
*Identification and delivery of targeted revenue growth opportunities.
*Reviewing client feedback reports monthly and planning remedial action.
*Ensure clients benefit from demonstrable value delivery.
*Ensure CRM is up-to-date.
Our client is looking for strong Operation Manager applicants with the following experience:
*Minimum 36 months in an account management or Service Delivery Role.
*Well-developed people management skills
*An understanding of the technology sector and some appreciation of technical solutions.
*A great communicator verbally and written.
*Able to influence client stakeholders at all levels and generate revenue.
*Confident in dealing with Client dissatisfaction and re-building relationships.
*Able to analyse client feedback and plan improvements.
*A full clean driving licence
*Passionate about retaining clients
*Professionally presented, energetic, enthusiastic, friendly and personable.
ALTERNATIVE JOB TITLES: IT Manager, IT Support Manager, Manager, General Manager, Operations Controller, Commercial Manager
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in IT Manager, IT Support Manager, Manager, General Manager, Operations Controller, Operations Manager.