Customer Service - work from home
Hours: 4pm - Midnight Monday - Friday.
Must Have: B2C customer service experience.
Our client is a well-established retailer with a strong online presence to compliment their stores. Their specialised products help to improve the sleep, health and well-being of their customers.
The successful Customer Service Advisor will be required to do the following:
*You will be working from home with very occasional visits to the office.
*Please note that the working hours are 4pm to midnight as you will be talking to customers in the USA.
*Also please note that for the first four weeks, you will work from 9am to 5pm from home for training purposes.
*Respond to incoming customer enquiries on phone calls, live chat and e-mails as required.
*Process customer returns collate data and analysis for board meetings.
*General administration tasks as required such as -typing, presentations, spreadsheets, mail merge, booking of collections and deliveries.
*Day to day overview of orders system to ensure orders are dispatched in a timely manner.
*Processing trade orders if required.
*24 days holiday + bank holidays.
Our client is looking for a Customer Service Agent with the following skills and experience:
*Previous b2c customer service experience.
*Strong written and spoken English language required.
*Must have the ability to retain knowledge.
*Excellent communication skills.
*Highly organised and motivated.
*Good knowledge of Microsoft Office (Excel, Word in particular)
*Experience of Sage 200 preferred although not essential.
ALTERNATIVE JOB TITLES: Customer services, Internal account advisor, Telesales, Internal Sales Consultant, Internal account advisor, Sales, Customer Service Manager, Office Manager, Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Consultant, Sales administrator, Office administrator, office support, sales support, Internal sales, account manager, salesperson, Internal Sales Consultant.
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in: Customer service, Telesales Manager, Internal Sales Consultant, Internal account advisor, Sales, Customer Service Manager, Office Manager, Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Consultant, Sales administrator, Office administrator, office support, sales support, Internal sales, account manager, salesperson, Internal Sales Consultant.
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