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Customer Service Executive / Internal Sales
Salary: £17,000 - £18,000 basic PLUS bonus
Contract Type: Permanent
Applicants MUST HAVE: Previous telesales experience.
Our client is one of the leading suppliers of industrial control and automation products in the UK. They have secured a nationwide network of sales locations employing over 200 personnel.
The successful candidate will be required to:
*Deal with customer orders and enquiries appropriately and in a timely manner
*All aspects of non-franchise purchasing (order placement, carriage, progress etc.)
*Maintenance of customer discount schedules
*Check and ensure the customer is advised on: availability of product, pricing and appropriate discounts
*Ensure accuracy of orders before entering onto the Strategix system.
*Progress any outstanding orders, keeping customer fully updated of progress
*Complete any associated paperwork and administration functions associated with the role.
*Escalate issues where appropriate to appropriate department or individual.
*Liaise with Sales Engineers, other departments and branches as required.
*Promote and advise on compatible products and services whilst maintaining high levels of customer service
*Meet the branch KPI's to maximise sales; maintain and grow the number of trading accounts; and increase the range of products sold.
*Demonstrate sufficient commercial awareness to negotiate prices, depending on the customer status, ownership and type of product; thereby maximising the margin achieved on the transaction.
*Understand the lead time requirements of the customer and utilise company resources to present alternative options if required.
*Take ownership and responsibility of customer issues to bring them to satisfactory conclusion.
*Be responsible for the Warehouse function in Branch and be the first point of contact in relation to Warehouse Issues.
*Takes on additional tasks in order to meet departmental, project related or developmental objectives.
Our client is looking for strong telesales applicants with the following experience:
*Someone who enjoys dealing with people, creating and maintaining relationships as well as making a good impression both personally and for the organisation. It is important job holder should have the persistence to see a job through to conclusion and the ability to work within a structured environment.
*The ability to make favorable impressions on others will be an important attribute.
*Gaining the enthusiastic commitment of others is important component of this job.
*Customer support and servicing skills will be a critical factor of the role
*The role holder will have the ability to provide practical solutions and follow up on enquiries.
*It is important to have good working knowledge of Microsoft office and data entry systems
*Experience in similar sales / customer service environment is important.
*A good level of education is required, with at least GSCE's in Maths and English (or equivalent)
*Someone who is not fazed about rolling up their sleeves and performing warehouse duties
*Full UK driving license is essential
The company will offer:
* Health Care Cash Plan
* Group Life Assurance
* Buy/Sell Holiday Options
* Childcare Vouchers
* Cycle to Work Scheme
* Health care upgrades available
* People-value Discount Scheme
* Free Parking
This role is commutable from
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in customer service and telesales.
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