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Infrastructure Support Analyst
JOB SUMMARY: To be the Infrastructure Support Analyst, providing support and management of the core IT infrastructure for one of a client based at their offices in Bedfordshire
LOCATION: Milton Keynes
SALARY: Up to £35,000
CONTRACT TYPE: Permanent
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team.
The Infrastructure Support Analyst will be required to fulfil the following duties:
*Being the Infrastructure Support Analyst for a client based at their offices in Woburn.
*Managing the IT environment for a diverse range of businesses from retail, to hotels to property management.
*Working alongside the client's IT team to ensure that the IT infrastructure is managed, monitored and maintained providing the maximum uptime.
*Managing a more junior support analyst (IT Apprentice) to provide 1st and 2nd line support.
*Reviewing, recommending and implementing projects to improve the client's infrastructure.
*Managing projects from proposal writing to sign-off, implementation and technical handover to the Helpdesk and Client.
*Writing in good English persuasive reports/proposals and gaining buy-in and sign-off for them
*Providing immediate support on-site for business critical servers, networking and applications
*Creating and updating the IT roadmap, budget, documentation and reporting constantly
*Interacting daily with the IT Manager and Helpdesk about the client and helping out your Helpdesk colleagues with problem solving
*Manage existing and future IT projects. Current projects include backup and disaster recovery, Group Policy overhaul, storage project and more.
*Supporting and managing a range of Electronic Point of Sale (EPoS) systems
*Visiting the different businesses and locations in the group.
*Through questioning, researching and listening, develop a detailed insight into the client's up-to-date businesses and hold regular client meetings and on-going intelligence gathering
*Daily line management of an IT apprentice resource including regular 1 to 1's and Personal Development Reviews.
*Identify, recommend and gain commitment for new products and solutions that meet the clients' business requirements by demonstrating the value they will deliver.
*Write persuasive, business cases and professional proposals to support your recommendations
Our client is looking for a strong Infrastructure Support Analyst applicant with the following experience:
*3+ years' experience of exposure to many different environments and platforms
*People management / team lead experience
*Microsoft Server Operating Systems installation and support
*Microsoft Exchange installation and support
*VMware ESXi 5.0+ installation and support
*Switch installation, configuration and troubleshooting
*Experience with firewall setup and management
*Experience with a variety of backup technologies and methods
*Proposal and business case and report writing
*A previous Client/Customer-facing or in-house IT role and demonstrable evidence that you thrived on this
*At least an awareness of virtualisation technologies
*Technically competent across multiple platforms/environments
*A great and willing communicator
*A full clean driving licence
*A previous field or in-house IT role
*Server, networking, exchange, peripherals and licensing exposure to installation, configuration and support
ALTERNATIVE JOB TITLES: Infrastructure Support Analyst, Service Desk Engineer, server infrastructure analyst, Infrastructure Engineer, Technical Consultant, Field Engineer - IT Service Engineer , Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Infrastructure Support Analyst, Service Desk Engineer, server infrastructure analyst, Infrastructure Engineer, Technical Consultant, Field Engineer - IT Service Engineer , Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer.