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IT Field Service Engineer
JOB SUMMARY: Provide support, guidance, planning, and technical competence to clients that they find valuable in order to keep and grow their business
SALARY: £25,000 - £32,000 + car
CONTRACT TYPE: Permanent
MUST HAVES: Previous experience as an IT Field Service Engineer preferably for an outsourced IT company with a multitude of clients.
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team
The successful IT Field Service Engineer will be required to:
*Be the IT Manager for a portfolio of Clients
*Visit a different client for site every day and communicating with people there all day long to identify their current and future IT issues and fix them!
*Provide immediate support on-site when IT goes wrong (from printers to virtual servers)
*Create, update and review IT roadmaps, IT budgets, Tech Docs and Visit reporting constantly
*Manage projects from proposal writing to sign-off and technical handover to the Helpdesk and Client Users
*Spend a few days a month in the Office - supporting the helpdesk, and planning your longer-term client support activity.
*Thorough questioning, researching and listening, develop a detailed insight into the clients' up-to-date businesses and hold regular client meetings and on-going intelligence gathering
*Write persuasive, business cases and professional proposals to support your recommendations
Our client is looking for a strong IT Field Service Engineer applicant with the following experience:
*3+yrs experience of multiple exposure to many different environments and platforms
*Microsoft Operating Systems and Server (SBS) install and configuration
*Microsoft Exchange installation and configuration
*TCP/IP and Network installation and configuration
*Firewalls, Antivirus and Backup
*Build a PC and a server
*Proposal and business case and report writing
*A previous Client/Customer-facing role and demonstrable evidence that you thrived on this
*At least an awareness of virtualisation technologies
*Technically competent across multiple platforms/environments
*A great and willing communicator who is friendly and personable
*A driver with a full clean driving licence.
ALTERNATIVE JOB TITLES: Technical Consultant, Field Engineer - IT Service Engineer , Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Field Engineer - IT Service Engineer , Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer.
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