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Customer Service Team Leader
Job Summary: An exciting opportunity to join a growing business that is passionate about its brand and products. The role is based out of the head office in Oakham. As an experienced Customer Service/ Admin Assistant you will be responsible for providing the best service. You will join a fun, friendly and growing team. There is an opportunity to progress into team leader role for the right candidate.
Location: Rutland, Oakham
Salary: £18,500 - £22,000 (depending on experience), Pension, 24
days holiday + BH. Pension, Life Cover & staff incentives.
Must Haves: Customer service experience, strong admin skills.
Working Hours: 9:00 - 17:30 Monday - Friday.
Our client is based in the beautiful town of Oakham, which is located within the smallest county in England, Rutland. Our client helps improve the health and well-being of its customers by offering a solution to them and prides itself of its amazing products.
The successful Customer Service /Admin Assistant will be required to:
*Customer Service Skills - answering customer phone calls, Live Chat and e-mails as required as well as updating the CRM system
*Process orders either manually or over the phone as required
*Processing of customer returns, collating data and analysis for board meetings
*General administration as required-typing, presentations, spreadsheets, mail merge, booking of collections and deliveries
*Support and help plan the Trade show schedule if required-booking accommodation, vehicles and ordering replenishment stock as needed.
*Day to day overview of orders system to ensure orders are dispatched in a timely manner
*Processing trade orders if required
*Stationary ordering and general upkeep of office supplies
Our client is looking for a Customer Service / Admin Assistant with the following experience:
*Strong written and spoken English language required
*Able to work as part of a team and as an individual
*Excellent communication skills
*Customer focused "can do" attitude
*Highly organised and motivated
*Good knowledge of Microsoft Office (Excel, Word in particular)
*Some knowledge of customer databases and till systems would be useful
*Fun outgoing attitude, personable
ALTERNATIVE JOB TITLES: Customer service, admin assistant, Telesales Manager, Internal Sales manager, Team Leader, Telesales Team Leader, Sales Manager, Sales Team Leader, Customer Service Manager, Customer Manager, Sales Manager, Office Manager, Customer Service Supervisor, Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator, Sales administrator, Office administrator, Reception support, office support, sales support, Internal sales, telesales, sales, sales executive, business development, account manager, salesperson, Internal Sales Consultant
This role is commutable from:
Deeping St James
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in: Finance Assistant, Financial Manager, Assistant Finance Manager, AAT, Part qualified Accountant, Finance Manager.
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