Customer Service Manager
Job Summary: An exciting opportunity for an experienced Customer Service Manager with sales or commercial experience to work for a rapidly growing well know company in the heart of Rutland
Salary: £25,000 + Bonus + Re-location Allowance
Must Haves: Experience of managing a team, experience of monitoring, setting and achieving KPI's. We are looking for someone who can act with autonomy.
Working Hours: 8:30 - 17:30 Monday - Friday. The occasional Sunday 1:4 with a day off in the week.
Responsible for: 1 x Customer Service Team Leader, 3 x Customer Service Assistants, 3x telesales operatives
Our client is one of the UK's leader within their field. They are a family run business that have gained a well-deserved reputation for their high-quality products and services delivered by their professional and knowledgeable staff. They have a large chain of stores and a very successful E-commerce site.
The successful Customer Service Manager will be required to:
*Manage two small teams (8 in total) - Customer Service and Sales providing appropriate oversight, direction and mentoring
*Manage the delivery of phone, email and online customer service and sales
*Report on KPI's for both telesales and customer service
*Report on telesales performance, demonstrating a clear grasp of KPI's as well as sales and margin performance.
*Ensure that sales revenue and margin targets are achieved
*Sound analytical skills
*Lead by example and deliver on KPI's.
*Inspire and motivate each team member to be the best version of themselves
Our client is looking for a Customer Service Manager with the following experience:
*Experience of managing and motivating a team
*Sound analytical skills
*Strong understanding of sales performance
*Good listening and problem-solving skills
*Good skills of persuasion, negotiation and selling
*Able to lead and motivate others
*Knowledge of customer service principles and practices
*High standards and attention to detail
*Experience of using databases, lead management and CRM tools
ALTERNATIVE JOB TITLES: Telesales Manager, Internal Sales manager, Team Leader, Telesales Team Leader, Sales Manager, Sales Team Leader, Customer Service Manager, Customer Manager, Sales Manager, Office Manager, Customer Service Supervisor, Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator, Sales administrator, Office administrator, Reception support, office support, sales support, Internal sales, telesales, sales, sales executive, business development, account manager, salesperson, Internal Sales Consultant
This role is commutable from:
Deeping St James
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in: Finance Assistant, Financial Manager, Assistant Finance Manager, AAT, Part qualified Accountant, Finance Manager.
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