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Telesales / Customer Services
SALARY: £23,500 (to rise to £24,540)
Our client is the acknowledged market leader in the supply of high quality malt products to all sectors of the brewing and distilling industries across the World.
Working for an innovative specialist division of the organisation the successful Telesales / Customer Services Officer will be required to:
*Describe the range and varieties of products as per the company's product and price list
*Up-sell/persuade the customer to purchase
*Build on the already good relationships with their many existing accounts.
*Deal with new customer enquiries
*Work closely with an external sales representative
*Carry out all sales & account management administration. Including taking orders, receiving on-line payments and arranging deliveries
*Arrange for potential customers to meet with the business' Area Sales Manager
*Take responsibility to provide Clients with excellent service
Our client is looking for strong Telesales / Customer Services candidates with the following skill set:
*Experience as a customer services / telephone-sales operator in a fast moving environment
*Experience of a degree of cold calling.
*Perseverance in selling, recognising buying signals, whilst retaining respect for the customer's answers
*Excellent communication and listening skills
*A quick thinking and very positive attitude is essential
*Enjoy building relationships with customers
*Excel working within a target driven environment
*Full driving licence
*Knowledge of the brewing process with actual brewing experience would be beneficial although by no means essential.
ALTERNATIVE TITLE: Telesales, Customer Services Adviser, Internal Account Manager, Sales Administrator, Telephone Account Manager, Internal Sales
This role is commutable from:
Deeping St James
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Customer Service, Sales Administration, Telesales Executive, Telesales Consultant, Telesales Agent, Sales, Internal Sales, and Administrator.
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