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2nd Line Helpdesk Adviser
JOB SUMMARY: Are you an experience IT helpdesk professional? Are you looking to build your IT career further? If you have a genuine desire to help and love fixing 'stuff' we want to hear from you. We want IT Hero's!
SALARY: £22,000 - £25,0000
MUST HAVES: 18 months experience in an IT helpdesk role. You may also have MCP Qualifications or working towards them.
Working Hours: 9:00 - 17:30
Our client is a leading IT support provider with over 300 clients. They provide business's with IT solutions and support. This is an exciting and varied role for someone who loves IT. This company is offering a career opportunity not just a job.
The successful 2nd Line Helpdesk Adviser will be required to:
*Become part of a great team
*Mainly focusing of helping over the phone or remotely
*Solving client IT problem
*Provide support and guidance to clients
*Escalate an Issue to the appropriate department
Our client is looking for a 2nd Line Helpdesk Adviser with the following experience:
*Experience of working within an IT support role
*Experience of providing 2nd lines fixes
*Microsoft qualifications (Desirable)
*Knowledge of firewalls, antivirus and backup technologies
*Knowledge of VMWare/Hyper V clustering and Citrix training
*Strong all-round communicator
*Strong team player
*Hunger to grow your IT skills
ALTERNATIVE JOB TITLES: 2nd Line Helpdesk Adviser, Help desk Support, 1St line Support, 2nd line support, IT support engineer, IT helpdesk, IT advisor, IT 2nd line adviser.
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