JOB TITLE: Customer Service Team Leader
JOB SUMMARY: To manage a team of Customer Service Agents to ensure customer requirements are met.

LOCATION: Taunton
SALARY: £25,000
CONTRACT TYPE: Permanent
HOURS: 08:30 - 17:00. Mon to Fri. PLUS working Saturday and Sunday from home ONCE A MONTH

The COMPANY
Our client is a very well established and sizable major manufacturer of packaging products. Their turnover is over £100m and have four sites in the UK.

The ROLE
The successful Customer Services Team Leader candidate will be required to do the following:
*Oversee a small team of business to business Customer Service Agents.
*Responsible for managing a number of customer accounts in conjunction with Team Leader duties
*Responsible for delivering annual Personal Development Plans for team members including training plans for internal and external development.
*Responsible for organising cross training within the team and across the team with other Team Leaders
*Energise, encourage and motivate team members to work to their full potential
*Participate in the interview process for new team members, at second interview stage
*Responsible for arranging cover for Bank Holidays & Christmas.
*Involvement in weekly Team Leader meetings
*You will have to take a mobile and laptop one weekend in every four weeks and take any calls and orders that come through.
*NOTE - you will need to go to Northamptonshire to the Head Office for the first month to train. Monday to Friday. You will be put up in a hotel and transport would be arranged to facilitate this.


The CANDIDATE
Our client is looking for strong Customer Service Team Leader applicants with the following experience:
*Management of customer service teams.
*Previously worked in a high paced customer service environment, face to face and on the telephone preferably in a manufacturing environment.
*Excellent verbal communication skills
*Competent in delegation, coaching, problem solving and decision making.


ALTERNATIVE JOB TITLES: Customer Service Manager, Customer Services Advisor, Office Manager, Customer Services Administrator, Team Leader - Internal Account Advisor, Customer Services Sales Administrator

This role is commutable from:

Taunton
Ilminster
Wellington
Tiverton
Whitnage
Newtown
Milverton
Lowton
North Petherton



Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator.