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JOB SUMMARY: To be in charge of a 10 strong IT support team, to manage existing accounts and have full P&L responsibilities for the office.
JOB TITLE: Operations Manager
JOB SUMMARY: To manage staff and To proactively manage the retention and growth of existing clients.
LOCATION: High Wycombe
SALARY: up to £40,000 + benefits + car
CONTRACT TYPE: Permanent
MUST HAVES: Previous managerial experience within an IT environment with strong client management, new business and motivational skills.
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team
This role is mission critical and will combine your strong Client Management, New Business and Motivational skills. The successful Operations Manager will be required to:
*Manage Technical Consultants and the Helpdesk Supervisor including 121's (formal and informal), development support, career development.
*Ensure the delivery of a helpdesk service meets standards and processes.
*Ensure that existing clients benefit from demonstrable value delivery in both on-site and helpdesk support and produce appropriate reporting.
*Carry out account management activity for nominated clients, including, but not limited to, contract review meetings.
*Identify and deliver revenue growth opportunities with existing clients and deliver budgeted number.
*Review client feedback reports monthly and plan appropriate remedial action.
*Manage 'at risk' clients through the use of an 'intensive care' process.
*Audit and manage the quality of IT roadmaps for all clients.
*Make an active contribution to Revenue Meetings and ensure CRM is up to date for all products, projects and upsells.
*Provide appropriate technical input to new business activity.
*Actively contribute to the development of the PB business and monthly plan.
*Actively contribute to the development and management of team meetings.
*Develop and deliver a monthly Operations Manager Report.
*Work with the General Manager to deliver the budgeted Hardware and Software.
Our client is looking for strong Operation Manager applicants with the following experience:
*Proven, substantial track record in a client-facing role within the IT or technology sector.
*Strong all-round technical knowledge.
*Skilled project manager and planner.
*Robust organisational skills and a real ability to multi-task
*A good 'nose' for identifying new opportunities within existing clients
*First-class team-working skill
*Strengths around influencing and stakeholder management
*A flair for innovation
*Good judgment and decision-making skills.
*Educated to degree level in a Business or IT/technical discipline (non-essential).
ALTERNATIVE JOB TITLES: IT Manager, IT Support Manager, Manager, General Manager, Operations Controller, Commercial Manager
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in IT Manager, IT Support Manager, Manager, General Manager, Operations Controller, Operations Manager.
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