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Customer Service Team Leader
JOB SUMMARY: To manage a team of Customer Service Agents to ensure customer requirements are met.
CONTRACT TYPE: Permanent
HOURS: 08:30 - 17:00. Mon to Fri
Our client is a very well established and sizeable major manufacturer in the UK.
The successful Customer Services Team Leader candidate will be required to do the following:
*Oversee a small team of business to business Customer Service Agents.
*Responsible for managing a number of customer accounts in conjunction with Team Leader duties
*Responsible for delivering annual Personal Development Plans for team members including training plans for internal and external development.
*Supervise "Cobra" scenarios during a period of crisis, for example by managing job moves when machine breakdowns occur.
*Responsible for organising cross training within the team and across the team with other Team Leaders
*Energise, encourage and motivate team members to work to their full potential
*Participate in the interview process for new team members, at second interview stage
*Responsible for arranging cover for Bank Holidays & Christmas.
*Involvement in weekly Team Leader meetings
*You will have to take a mobile and laptop one weekend in every five weeks and take any calls and orders that come through.
Our client is looking for strong Customer Service Team Leader applicants with the following experience:
*Management of customer service teams.
*Previously worked in a high paced customer service environment, face to face and on the telephone preferably in a manufacturing environment.
*Excellent verbal communication skills
*Competent in delegation, coaching, problem solving and decision making.
ALTERNATIVE JOB TITLES: Customer Service Manager, Customer Services Advisor, Office Manager, Customer Services Administrator, Team Leader - Internal Account Advisor, Customer Services Sales Administrator
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator.
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