**** This job has been archived. ***
Voip Support and Installation Engineer
SALARY: £22,000 - £25,000 dependant on experience
CONTRACT TYPE: Permanent
MUST HAVE: Experience of working with Voip and SIP
Our client offers telephony, IT support and print management solutions. They have six offices and over 50 staff.
The successful Voip Engineer will be required to do the following duties:
*To provide remote and field support to existing IT and VoIP Customers and to play a lead role in installing new VoIP installations at customer premises.
*Scoping new VoIP installations to enable the system to be configured to meet the operational needs of the customer.
*To install, program and train users on new VoIP installations at customer premises.
*Assign a priority to customer support tickets and provide a friendly, professional and efficient service.
*Provide in-depth diagnosis and resolution for customer faults using known troubleshooting procedures within defined SLA's.
*Work with network providers and other vendors to debug and resolve faults.
*Analyse, document, review and implement change requests.
*Identify and document support procedures to add to the knowledge base.
Our client is looking for strong Field Sales applicants with the following experience:
*You will have a broad knowledge of IT Infrastructures, Systems and Configuration and an In-Depth knowledge of VOIP Technology.
*Experience working with SIP/ VoIP.
*Practical knowledge of SIP messaging, call flows and analysis of packet captures.
*Good working knowledge of IP networks and TCP/IP skills.
*Experience in speaking and writing to customers in a technical support role.
*Experience of IP PBX systems.
*Experience working in a support environment and knowledge of key support toolset.
*You must hold a full, clean UK driving licence.
ALTERNATIVE JOB TITLES: Voip Support, Voip Installation, Voip Engineer, Telephony Engineer, IT Engineer, IT Support, IT help desk, BT Engineer. installation Engineer.
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Voip Support, Voip Installation, Voip Engineer, Telephony Engineer, IT Engineer, IT Support, IT help desk, BT Engineer. installation Engineer.
To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.