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IT Helpdesk/1st & 2nd Line Support
PACKAGE: Includes attendance bonus of up to £500, 23 days holiday rising to 25 in 2018 plus Bank Holidays, Pension, Healthcare cashback scheme, etc.
Our Northamptonshire based client is the UK's leading independent manufacturer of packaging products. They have earned a deserved reputation for the quality of both their products and service. They have achieved this by continually investing in cutting edge technology within their production facility and, importantly, having a well trained and motivated workforce.
Due to an internal promotion they now require an I.T. Help Desk Technician/Support/ Analyst to provide 1st/2nd line technical support for all internal users of computing and IT systems. This would involve answering support queries via remote assistance (phone, email) and face to face - To take ownership of user problems and be proactive and understanding when dealing with user's issues - ultimately provide help and advice to users of the I.T. services and be able to offer appropriate technical guidance and advice.
Our client is looking for strong team player with the desire to learn and forge a career, experience within a similar environment would be beneficial. The right candidate will possess;
*Active Directory administration
*Exchange 2010 administration
*Experience supporting Citrix
*Excellent troubleshooting and problem solving skills
*Network trouble shooting
*TCP/IP and general WAN/ LAN trouble shooting
*Windows server 2003/2008r2/2012/2016
*Windows Desktop 7/8/10
This role is commutable from:
ALTERNATIVE JOB TITLES: IT Helpdesk, 1st Line Support, 2nd Line Support, IT Support, Help Desk Technician, Helpdesk Support, Helpdesk Analyst
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
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