JOB TITLE: Helpdesk - 2nd / 3rd Line IT Support
LOCATION: Birmingham
SALARY: £30,000 - £32,000 dependent on experience + £5,000 car allowance

The COMPANY
Our client has a network of local IT support offices staffed by experienced business and technical specialists. They provide a proactive and bespoke service, including a mixture of onsite visits and unlimited helpdesk support, designed to offer both corporate and SME businesses the appropriate level of back-up that is required.

The ROLE
The successful IT Support Technician, who will be based at one of our client's key accounts, will be required to:

*Provide technical support to both your Client and 2nd line colleagues, via telephone, using remote access software and face to face with users at our Client's sites
*This role is based at one of our largest Clients' sites, supporting 400+ users across 12 sites throughout the UK
*Support a complex Data Centre based Infrastructure.
*Develop and enhance the IT environment through implementing technical projects.
*Log, manage, escalate where appropriate and resolve client issues. Carry out the next step agreement of call-backs and post-call closure to provide the highest levels of service.
*Identify added-value services for clients.
*In return our client offer private healthcare schemes, an employee assistance programme, access to an exclusive discount website, eyecare vouchers, childcare vouchers, a cycle to work scheme, long service awards, and quarterly team nights out. They also carry out bi-annual development reviews for all of their team members. They also provide internal and external technical and soft skills training, and support staff by paying for them to take the exams that they need to gain valuable, industry recognised qualifications to develop their knowledge and expertise.

The CANDIDATE
Our client is looking for a successful 2nd/3rd Line Technical Support Analyst with the following experience:

*In-depth knowledge of Microsoft, Citrix Xenapp/Xenserver and Cisco environments
*You will have experience of configuring Microsoft server products (Windows 2003/2008 Server, Exchange 2010)
*You will have extremely good knowledge of TCP/IP, Wide Area Networking and Local Area Network setup (including routers, switches and VLAN's).
*Citrix Provisioning Services, System Center configuration manager and VMWare would be advantageous
*A proven track record in second /third line IT support.
*Sound questioning and troubleshooting skills.
*Full UK driving licence

Above all they require a real team player with a wide skillset who is committed to providing excellent service to a broad range of Clients.

ALTERNATIVE JOB TITLES: 2nd Line IT Support Technician, 3rd Line Support, Technical Support Analyst, IT Helpdesk, Helpdesk Support Technician, Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 3rd Line Support Engineer, IT Support Engineer, Support Technician

This role is commutable from:
Birmingham
Wolverhampton
Walsall
West Bromwich
Telford
Cannock
Lichfield
Uttoxeter
Shrewsbury
Leamington Spa
Stafford
Burntwood
Rugby
Nuneaton
Solihull
Sutton Coldfield
Hinkley
Tamworth
Dudley
Redditch
Bromsgrove
Kidderminster
Warwick
Bedworth

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in 2nd Line IT Support Technician, 3rd Line Support, Technical Support Analyst, IT Helpdesk, Helpdesk Support Technician, Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 3rd Line Support Engineer, IT Support Engineer, Support Technician