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Operations Manager - IT Support
SALARY: up to £55,000 + bonus (OTE £65,000) benefits + car
CONTRACT TYPE: Permanent
MUST HAVES: Previous managerial experience within an IT environment with strong client management, new business and motivational skills.
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team
This role is mission critical and will combine your strong Client Management, and Motivational skills. The successful Operations Manager will be required to:
*Full P&L responsibilities for the office.
*Support the business development team in attending new business appointments, provide them with referrals, and will work closely with the marketing department to run local marketing campaigns and networking events.
*You will manage the Service Delivery Manager and the Account Manager to generate revenue from clients, ensuring that each client is visited each month. You will ensure that all clients have an up to date roadmap to highlight any revenue opportunities and will discuss these opportunities with the Technical Consultants during 1-2-1 meetings. You will also be responsible for ensuring that the monthly sales and project target numbers are delivered.
*You will directly account manage the key clients in the region by visiting them every quarter and calling them once a month. You will hold a weekly meeting to discuss any clients who are at risk and create service improvement plans where needed.
*You will manage the Technical Consultants and will ensure that they have a 1-2-1 meeting each month, and an up to date PDR. You will hold a monthly team meeting and provide regular feedback to the team. You will ensure that the correct level of resource is in place and will plan for the future.
Our client is looking for strong Operation Manager applicants with the following experience:
*You will have a strong understanding of the technology sector, ideally having worked for an outsourced IT support provider.
*You will have a proven, substantial track record in an account management and service delivery role.
*You will have experience of managing and developing a team and you will be an exceptional all-round communicator.
*You will have experience in business development and client account growth
*Strengths around influencing and stakeholder management
*A flair for innovation
*Good judgment and decision-making skills
*You will commercially astute and keen to listen, learn and grow
ALTERNATIVE JOB TITLES: IT Manager, IT Support Manager, Manager, General Manager, Operations Controller, Commercial Manager
This role is commutable from:
Weston Super Mare
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in IT Manager, IT Support Manager, Manager, General Manager, Operations Controller, Operations Manager.
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