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Helpdesk Supervisor/3rd Line IT Support
ALTERNATIVE JOB TITLES: 3rd Line IT Support Technician, 3rd Line Support, IT Helpdesk Supervisor, Helpdesk Support Technician, IT Helpdesk Manager, Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 3rd Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician
Our client has a network of local IT support offices staffed by experienced business and technical specialists. They provide a proactive and bespoke service, including a mixture of onsite visits and unlimited helpdesk support, designed to offer both corporate and SME businesses the appropriate level of back-up that is required.
This is a dynamic and diverse role which will require the successful Helpdesk Supervisor to:
*Manage calls, ensuring assigned to relevant team members.
*Take responsibility for escalated client IT support requests.
*Liaise with Clients to ensure issues are dealt with to their satisfaction.
*Identify any root issues.
*Carry out the next step agreement of call-backs and post-call closure to provide the highest levels of service.
*Identify added-value services for clients.
Our client is looking for a skilled IT Helpdesk applicant with the following experience:
*A proven track record in second line IT support.
*Good knowledge of Microsoft Exchange/server administration.
*Use of server monitoring tools.
*Advanced 365 administration experience.
*Ability to resolve backup and Antivirus issues.
*Sound questioning and troubleshooting skills.
*Firewall skills, they use WatchGuard but not essential.
*Server Virtualisation experience - VMWare and HyperV.
*Ideally with some qualifications (eg. MCSA, VCP, Citrix)
*Excellent communication skills with real customer focus.
Above all they require a real team player with a wide skillset who is committed to providing excellent service to a broad range of Clients.
This role is commutable from:
City of London
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician.
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