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Service Delivery Manager
JOB SUMMARY: Support the Technical Consultants in the delivery of excellent service
SALARY: up to £38,000 + benefits + car + Bonus
CONTRACT TYPE: Permanent
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team
This role is mission critical and will combine your strong Client Management, and Motivational skills. The successful Service Delivery Manager will be required to:
*Ensure the successful delivery of KPI and contracts SLA's.
*Monitor client feedback.
*Support the Account Manager in dealing with escalated client issues.
*Work with the Technical Consultants to ensure that the Helpdesk and Technical Consultants work together to benefit the client.
*Build a trusted relationships with key identified stakeholders in each of the allocated clients
*Use knowledge of the client to identify potential upsells
*Identify opportunities for hardware and software sales which can be passed to the sales team.
Our client is looking for strong Service Delivery Manager applicants with the following experience:
*Experience in an account management or Service Delivery Role.
*A strong understanding of the technology sector and some appreciation of technical solutions.
*A great communicator verbally and written.
*Able to influence client stakeholders at all levels and generate revenue.
*Confident in dealing with Client dissatisfaction and re-building relationships.
*A full driving licence
*Passionate about retaining clients
*Professionally presented, energetic, enthusiastic, friendly and personable.
ALTERNATIVE JOB TITLES: IT Manager, IT Support Manager, Manager, General Manager, Operations Controller, Commercial Manager
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in IT Manager, IT Support Manager, Manager, General Manager, Operations Controller, Operations Manager.
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