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2nd Line IT Support Technician

Overview
Reference: CT2778 WYC MANA
Salary: £26000 - £26000
Job Location: High Wycombe, Buckinghamshire
Job Type: Permanent
Posted: Tuesday, 16th December 2014
JOB TITLE: 2nd Line IT Support Technician
LOCATION: High Wycombe
SALARY: up to up to £26,000
CONTRACT TYPE: Permanent

MUST HAVES: Previous experience on a helpdesk as a 2nd line Support Engineer.

The COMPANY
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team

The ROLE
The successful IT Support Technician will be required to:
*Receive, prioritise, document and actively resolve end user help requests across the full range of IT systems and services.
*Troubleshoot issues in a timely, efficient and accurate manner keeping the end user notified of current progress.
*Maintain consistent, accurate and up-to-date call logging with end user notification a key aspect.
*Manage escalated calls including those to third parties ensuring they are resolved to the end users satisfaction

The CANDIDATE
Our client is looking for a strong IT Support Technicians applicant with the following experience:
*2+yrs experience of multiple exposure to many different environments and platforms
*Possess drive, character, good attitude, energy and talent
*Previous experience of working in a similar support environment is essential, as is experience of Microsoft technologies, hardware and Software installation, and network exposure.
*Excellent communication skills.

ALTERNATIVE JOB TITLES: Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician

This role is commutable from:
High Wycombe
Wooburn Green
Maidenhead
Slough
Windsor
Beaconsfield
Reading
Amersham
Rickmansworth
Didcot
Henley



Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician.





Contact Information
Name : Calum Thomson
Email : info@mana-resourcing.com
Phone : 01572 821985