Customer Service Advisor - B2B

Overview
Reference: AT - 3353 - ToRd
Salary: £22000 - £24000
Job Location: Kettering, Northamptonshire
Job Type: Permanent
Posted: Monday, 10th July 2017
JOB TITLE: Internal Account Advisor/Customer Service
LOCATION: Northamptonshire
SALARY: £22,000 - £24,000, 23 Days Holiday, Healthcare Scheme, etc.
CONTRACT TYPE: Permanent
HOURS: 08:30 - 17:00 Mon-Fri, PLUS One Saturday a month 08.30 - 16.00

The COMPANY
Our Northamptonshire based client is the UK's leading independent manufacturer of packaging products. They have earned a deserved reputation for the quality of both their products and service. They have achieved this by continually investing in cutting edge technology within their production facility and, importantly, having a well trained and motivated workforce. The Customer Service Team is central to this success.

The ROLE
The successful Internal Account Advisor / Customer Services Advisor will be required to take responsibility for managing relationships with Clients;

*Liaising with Key Account Managers to ensure smooth running of Customer Accounts.
*Carry out all associated admin including; Booking orders, agreeing lead times, complaints, new enquiries, stock control and forecasting, product sample requests, dealing with artwork, ordering, etc.
*Establish and maintain solid working relationships with Customers by understanding their specific needs.
*Proactively inform Customers on shorts & non-deliveries & deal with appropriately.
*Use of varying internal systems.
*Liaise with internal stakeholders such as Planning, Production, Logistics, Graphics, Structural, Estimating, Technical & Management.
*Monitoring stock levels for Customers.

The CANDIDATE
Our client is looking for strong Customer service applicants with the following experience and attributes:
*Customer Services experience within a B2B (business to business) environment.
*A very organised team player who takes pride in their work
*Genuine interest and a willingness to learn.
*Excellent prioritisation skills - in a busy environment you will be continually dealing with Clients and hence your priorities may change.
*Confidence in your own ability, you are not micro managed and are empowered to make your own decisions.
*A problem Solver and a decision Maker.
*An excellent relationship builder
*Strong written and verbal communication skills.
*Ability to exercise judgement when dealing with a range of customers and colleagues.

ALTERNATIVE JOB TITLES: Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator, Internal Account Adviser, Account Manager, B2B Customer Services, B2B Account Manager, Account Advisor, Business Customer Service

This role is commutable from:
Corby
Desborough
Rothwell
Market Harborough
Kettering
Burton Latimer
Kings Cliffe
Knuston
Little Oakley
Loddington
Lower Benefield
Northampton
Lowick
Maidwell
Milton Malsor
Moulton
Nether Heyford
Cottingham
Cranford
Creaton
Deene




Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator.


Contact Information
Name : Andrew Townsin
Email : andrew@manajobs.co.uk
Phone : 01572 821 985

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.