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IT Field Service Engineer
SALARY: £35,000 - £40,000pa
CONTRACT TYPE: Permanent
MUST HAVES: Previous experience as a Technical Consultant/IT Field Service Engineer looking after a variety of different businesses.
Our client is has a network of local IT support offices staffed by experienced business and technical specialists. They offer a proactive and bespoke service includes a mix of onsite visits and unlimited helpdesk support that give your users the help they need; whether it's fully outsourced IT support or supplementary help for an in-house team
The successful IT Technical Consultant will be required to:
*Be the IT Manager for a portfolio of Clients
*Visit a different client for site every day and communicating with people there all day long to identify their current and future IT issues and fix them!
*Provide immediate support on-site when IT goes wrong (from printers to virtual servers)
*Create, update and review IT roadmaps, IT budgets, Tech Docs and Visit reporting constantly
*Manage projects from proposal writing to sign-off and technical handover to the Helpdesk and Client Users
*Spend a few days a month in the Office - supporting the helpdesk, and planning your longer-term client support activity.
*Thorough questioning, researching and listening, develop a detailed insight into the clients' up-to-date businesses and hold regular client meetings and on-going intelligence gathering
*Write persuasive, business cases and professional proposals to support your recommendations
Our client is looking for a strong IT Field Service Engineer applicant with the following experience:
*Minimum 12 months in field technical support role and six years in IT support
*Microsoft Operating Systems and Server (SBS) install and configuration
*Microsoft Exchange - Office 365
*TCP/IP and Network
*Firewalls, Antivirus and Backup
*Able to build a PC and a server
*Proposal and business case and report writing
*A previous Client/Customer-facing role and demonstrable evidence that you thrived on this
*Experience of virtualisation technologies
*VM Ware and/or Hyper-V
*Technically competent across multiple platforms/environments
*A great and willing communicator who is friendly and personable
*A driver with a full clean driving licence.
ALTERNATIVE JOB TITLES: Technical Consultant, Field Engineer - IT Service Engineer , Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer
This role is commutable from:
City of London
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Field Engineer - IT Service Engineer , Field Service Engineer, IT Support Engineer, IT Field Engineer, IT Support/Field Engineer, IT Technical Support Engineer (field), Field Service Engineer.
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