JOB TITLE: Helpdesk/2nd Line IT Support
LOCATION: Birmingham
SALARY: Up to £25,000 dependent on experience + £5,000 car allowance

The COMPANY
Our client has a network of local IT support offices staffed by experienced business and technical specialists. They provide a proactive and bespoke service, including a mixture of onsite visits and unlimited helpdesk support, designed to offer both corporate and SME businesses the appropriate level of back-up that is required.

The ROLE
The successful IT Support Technician will be embedded in one of their Key Accounts required to:
*Log, manage, escalate where appropriate and resolve client issues. Carry out the next step agreement of call-backs and post-call closure to provide the highest levels of service.
*Providing support for +400 users across our Clients 13 sites.
*Daily communication with senior management.
*Identify added-value services for clients.

The CANDIDATE
Our client is looking for a skilled IT Helpdesk applicant with the following experience:

*A proven track record in second line IT support.
*Good knowledge of Microsoft Exchange/server administration.
*Use of server monitoring tools.
*Ability to resolve backup and Antivirus issues.
*Sound questioning and troubleshooting skills.
*Firewall skills.
*Citrix knowledge.
*Server Virtualisation experience.
*Excellent communication skills with real customer focus.
*Full UK driving licence

Above all they require a real team player with a wide skillset who is committed to providing excellent service to a broad range of Clients.

ALTERNATIVE JOB TITLES: 2nd Line IT Support Technician, 3rd Line Support, IT Helpdesk, Helpdesk Support Technician, IT Helpdesk, Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician

This role is commutable from:
Birmingham
Wolverhampton
Walsall
West Bromwich
Telford
Cannock
Lichfield
Uttoxeter
Shrewsbury
Leamington Spa
Stafford
Burntwood
Rugby
Nuneaton
Solihull
Sutton Coldfield
Hinkley
Tamworth
Dudley
Redditch
Bromsgrove
Kidderminster
Warwick
Bedworth

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician.