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Helpdesk/2nd Line IT Support
SALARY: £22,000 to £26,000 dependent on skills and experience.
ALTERNATIVE JOB TITLES: 2nd Line IT Support Technician, 3rd Line Support, IT Helpdesk, Helpdesk Support Technician, IT Helpdesk, Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician
Our client has a network of local IT support offices staffed by experienced business and technical specialists. They provide a proactive and bespoke service, including a mixture of onsite visits and unlimited helpdesk support, designed to offer SME businesses the appropriate level of back-up that is required.
The successful IT Support Technician will be required to:
*Log, manage, escalate where appropriate and resolve client issues. The Clients range from 10 to 250 users.
*Carry out the next step agreement of call-backs and post-call closure to provide the highest levels of service.
*Carry out monthly client visits to develop relationships and acquire/share client knowledge.
*Identify added-value services for clients.
Our client is looking for a skilled IT Helpdesk applicant with the following experience:
*A proven track record in second line IT support.
*Good knowledge of Microsoft Exchange/server administration.
*Use of server monitoring tools.
*Ability to resolve backup and Antivirus issues.
*Sound questioning and troubleshooting skills.
*Server Virtualisation experience.
*Excellent communication skills with real customer focus.
Above all they require a real team player with a wide skillset who is committed to providing excellent service to a broad range of Clients.
This role is commutable from:
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Technical Consultant, Service Engineer, 2nd Line Helpdesk Support, 1st Line Support Technician, 2nd Line Support Engineer, IT Support Engineer, Support Technician.
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